The Better Business Bureau rating for Life Line Screenings is an A+ based on the company's number of years in business and resolution of customer problems. However, 70.2 percent of the customers filing reviews at the Better Business Bureau website are negative, as the Better Business Bureau notes.
Negative reviews of Life Line Screenings complain that the company tried to drum up more business by changing its previous reports, that customers were overcharged, and that company employees were rude and unprofessional, as the Better Business Bureau points out. Repeated complaints involve patients being kept waiting for many hours to have a few minutes' worth of tests performed. In addition, some customers complain about staff not paying attention to their work during testing and about significant health issues being missed as a result.