The reviews are mixed depending on what specific aspect of the company someone is interested in; its funds are rated high for good returns, rated low for overly risky investments and very low on its customer service. If investors have money they can afford to lose, then JP Morgan may not seem as much of a risk, as stated by Fool.com.
The company's retirement income builder fund may seem riskier than it is, notes the Wall Street Journal. These types of funds often invest in real estate, convertible bonds and collateralized mortgage obligations. With the housing market, many people find this a risky investment, but these investments are standard for this type of fund. Overall, this plan and the company get favorable reviews. The company is constantly monitoring the market and adjusting its investment percentages as needed to keep the returns where they need to be.
When it comes to having to deal with any kind of customer service on the retirement funds, or any other fund, the experience is not reviewed very highly. The customer service department has little knowledge about the products or the cancellation process and has low results when resolving issues overall. While these reviews don't reflect directly on the funds offered by the company, they do impact customers' decisions to use the company's services.