EverBank has a high proportion of negative reviews on DepositAccounts.com and Yelp.com. Unsatisfied customers complain about technical and human errors when opening a new account, rude staff and high transaction fees.
As of 2016, most reviews for EverBank on DepositAccounts.com are negative, with an average satisfaction rating of 2.5 out of five stars. Reviews mention that even though interest rates on deposit accounts are relatively high, the bank has many extra charges that are not always made clear to the customer. Several people complain that it is difficult to contact customer service and calls are sometimes not returned quickly. In addition, some reviewers say EverBank's online banking system often has technical issues.