Customer reviews of Eagle Financial Services Inc., which operates Eagle Loan Co. of Ohio, posted on the Better Business Bureau website are more negative than positive. As of January 2016, 60 percent of customers cite a negative experience, although the Better Business Bureau gives it an A-plus rating.
Positive reviews of Eagle Financial Services praise its customer service and professional behavior. Some customers appreciate being able to get a loan with Eagle when other loan companies had turned them down for low credit scores, Better Business Bureau shows. Negative reviews complain of false advertising and extremely high interest rates of 40 percent and up. Some reviewers comment that Eagle's claim not to use credit reports in making lending decisions is false.