All customer reviews for Columbus Bank and Trust Company on CreditKarma.com and Yelp.com are negative, but the Better Business Bureau assigns the company an A+ rating. Many people complain that the customer service is poor and the online banking system outdated. Employee reviews on Glassdoor.com are mixed.Continue Reading
Negative reviews about the company's customer service relate to uninformed employees who are unable to answer customer inquiries. One reviewer noted that when she called customer service, a representative in India told her that the bank isn't answering questions and that someone would call her back. She states that she never received a return call.
Another common concern relates to expenses incurred when doing business with the bank. Complaints range from dismay about the monthly charge imposed in order to have online web access to a banking fee for customers who don't access their online account. In order to avoid such fees, one reviewer explains, an excessively high minimum balance must be maintained.
A customer report to the Better Business Bureau indicates that a fee was imposed to cash a check from the bank because the person trying to cash it wasn't a customer. The bank response explains that charging such a fee is a policy customers are told of prior to cashing any checks and that account holders are told when opening an account.Learn more about Banks