To return your Tervis tumbler, mail it to the Tervis Returns Department in North Venice, Florida, with your sales receipt or packing slip and the Tervis return and exchange form. Tervis accepts returns within 30 days from the date of purchase and provides a refund of the sales price and tax. The complete return policy is available under the Returns tab on the company website, Tervis.com.
If the item is not defective, a customer must return the item in new, unused condition, along with its original packaging. The company does not issue refunds for customized items. Tervis issues a full refund for any defective product within the 30-day window and replaces poorly sealed, cracked, stained or heat-damaged items any time thereafter under its Made For Life Guarantee program.
Frank Cotter and G. Howlett Davis, two Detroit-based engineers, started Tervis in 1946, selling their double-walled plastic drinkware. The air between the layers naturally insulates both hot and cold fluids. Tervis sells its clear, dishwasher-safe, microwave-safe tumblers in many sizes and styles. The company also offers hundreds of customizable designs, logos and accessory combinations. In addition to insulated tumblers, Tervis manufactures and distributes ice buckets, mugs, water bottles and collectibles.
Terevis manufactures its products in the United States. Tervis products are available online and through official Tervis retail stores throughout the country. The company, headquartered in North Venice, Florida, employs more than 900 people, as of August 2015.