Customers can return items to Beyond the Rack by using the return shipping label included in their orders or by using their preferred shipping method. As of 2015, customers using the return shipping label have $9.95 deducted from the credit to their refunds.
Customers receive refunds, minus shipping costs, to their Beyond the Rack accounts. If a return is due to damaged merchandise, Beyond the Rack credits the return to the customer's original form of payment. The company does not charge shipping costs for returns of damaged merchandise.
Customers have one year to return items from the date they receive them. Nonreturnable items include those with hygienic concerns, personalized items or items that expire.