There are two 30-day return options available from Rue La La. First, a buyer may choose to receive a merchandise credit and free shipping for the item. The other option is to refund the payment minus the shipping costs to return the item.
Rue La La does not process any returns that come after 30-days following the purchase date. If the company receives a return after that date, it returns the item back to the buyer with no credit or refund. If the merchandise comes back a second time, Rue La La keeps the merchandise but does not issue any credit or refund.
To return any item within the 30-day return or exchange window, buyers must go to the My Returns section of the Rue La La website and select the item and reason for the return. If the return is going to Rue La La, a shipping label is available to print. To return an item, it must be in its original condition and must include original packaging, accessories and warranty cards. The buyer must pack the item, along with the shipping label, and take the package to the post office or give it to a postal carrier. Rue La La recommends that the buyer purchase insurance before sending the package.