ALCO Stores Online purchases can be returned within 90 days if the item is in the original condition and packaging. Returns of seasonal items are refunded at the current, clearance price, not the original purchase price. Company policy states that they may refuse returns at their discretion.
Funds are returned to the credit card or account used to purchase the item. Bank validation may be required before a refund is issued to a checking account.
Returns are accepted in-person at an ALCO store or by mail. Customers can find a retail location using the Find a location link on the ALCO website. If the customer does not have a receipt or invoice of the purchase, the return may be denied. If accepted, in-store credit is issued for use at an ALCO retail location. Customers may be asked to show identification for in-store returns.
To return an item by mail, customers must log in to their ALCO Online account and select the order containing the item to be returned. The customer then selects Add New RMA and the specific items he is returning, the reason for return and the method of reimbursement. After entering the requested information, the customer selects Save RMA to submit the return request.
An ALCO Online Returns Specialist emails the customer to confirm the request. The customer then prints the UPS shipping label and returns the package. Refunds are reduced by $7.50, as of 2015, for using a prepaid label. Customers can ship items themselves for a full refund.