Q:

How do you return an online purchase?

A:

Quick Answer

To return an online purchase, visit the website where you bought the item, review the company's terms and conditions regarding returns, and contact a customer service representative to seek help with the return process, if needed. Check if it's possible to print a return shipping label from the site. Send a message directly to the seller when returning a product bought from a third-party website, such as Amazon or eBay.

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Full Answer

Take note of your account information at the website where you made a purchase, obtain the product's item number, and prepare a description of the product that you want to return. Most online retailers have a 30-day return guarantee on new purchases, allowing customers to return products within 30 days of getting the items in their doorsteps.

When reviewing the returns policy of the website where you bought merchandise, check if the company only accepts returns of unused or unopened products. Retailers usually require that tags remain intact when customers wish to return clothes. Also keep the receipts and documents related to your purchase in the event the seller requires them as proof.

Most retailers pay for return shipping costs, particularly if customers receive incorrect or defective items. In some cases, they offer a partial refund if a customer returns an opened item or arranges for a refund after 30 days. However, some sellers who make transactions on third-party sites do not accept returns.

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