To work at the front desk of a medical office, individuals typically must have good people skills to communicate with patients and doctors, they must have an understanding of billing and payments, they need to take down patient information and be organized to help patients make appointments. Previous work as a desk-worker or in the medical field is not always a requirement, but in general, front desk workers must have an understanding of the medical facility and be proficient as a receptionist, according to PCI Health Training Centers.
The front desk at a medical office is an important position that serves as a communication pathway between patients and doctors. The front desk worker must be able to provide patients with timely and accurate information while also taking into account the needs and availability of the medical staff. If a front desk worker is not organized and cannot effectively schedule appointments or take down accurate details on insurance and symptoms, then the entire process of the medical office will not run smoothly.
While serving as a means of communication between doctor and patient both in person and on the phone, the front desk worker at a medical office must also be able to schedule and reschedule patients, and make reminder and follow-up phone calls. Understanding the way that the medical facility operates and having a keen eye for detail will help the front desk worker complete his or her tasks.