Q:

How do you request replacement parts for Fisher-Price products?

A:

Quick Answer

Order replacement parts for various Fisher-Price products by visiting the service page of Mattel.com, its parent company, and locating the specific brand of Fisher-Price product for which you need parts. The site includes an online store that allows you to place and pay for direct orders on parts. Depending on the type of Fisher-Price product, you may also be able to locate an authorized service and repair center through the site, as of 2015.

Continue Reading

Full Answer

Access the Mattel replacement parts store by visiting Fisher-Price.com and clicking on the Replacement Parts tab in the site's footer, or by choosing the same option on Mattel.com. After choosing the country of residence from the available options, you can choose from a list of popular brands or conduct a new search to locate the specific product in need of parts. The search tool recognizes both brand names and product names, returning results for matching products as well as parts.

Once you locate the part in question, you may add it to a virtual shopping cart to purchase it, which requires immediate payment as well as an appropriate shipping address. Some lines of Fisher-Price toys, such as the Matchbox series, feature additional service options due to their nature. Customers looking for replacement parts for these toys may access a list of authorized repair centers that sell parts and are able to complete the repairs, for a fee.

Learn more about Customer Service

Related Questions

Explore