Replace a lost Air Miles card by signing in to your account with your collector number and PIN, selecting the Account tab, and clicking on Order Cards from the drop-down menu. Alternatively, use the links on the Air Miles website to email or call the company, according to Air Miles.
If you are unable to sign into your account because you do not know your collector number, click on the Forgot Collector Number link. The company emails your collector number to the email address it has on file, as explained by Air Miles. If you cannot provide the email on file, use the contact link to get in touch with Air Miles. To recover your PIN, you must have your collector number.
Replacement cards take two to three weeks after ordering to arrive. To order additional cards for family members, use the Order Cards link. Collecting reward miles is faster when more than one person is using the account, as stated by Air Miles. Redeem reward miles for cash, or use them to purchase travel or items from the Air Miles Rewards Catalog. Air Miles has an app available at the App Store or on Google Play, which also assists users in ordering replacement cards.