Q:

How do you get help for repairing a laminator?

A:

Quick Answer

Get help repairing a laminator by visiting the website for the manufacturer and locating the customer support page to find out if it offers any servicing options under the initial warranty, or if it recommends any authorized repair centers in your region. Alternately, use a local business directory such as Yellowpages.com to find a repair company to hire for help.

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Full Answer

Many laminator manufacturers, such as Laminex and GBC, offer customers access to service repair help under specific circumstances, typically as part of the product's initial warranty. To find out if the machine is still under warranty, contact the manufacturer and provide a representative with its model number and serial number, which may be on record if the product went through the proper registration process. Customers with products under warranty may be eligible for a visit from a company technician, who can perform various repairs and fixes for free or at a reduced rate. Alternatively, the company may offer to reimburse you for paying a third party to conduct the work.

If the product is not under warranty, or if the company does not offer direct service repairs, ask the customer support representative if it has any authorized repair centers in your area. In this case, you likely need to pay the full cost of repairs, though it ensures that you work with a service that fully understands your model of laminator. When searching for a third party independently, inquire about coverage, cost and the repair company's familiarity with the product before agreeing to any services.

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