Customer reviews of Renasant Bank are generally positive. The bank holds an A+ rating with the Better Business Bureau, which bases its score on its resolution, volume, and response to customer complaints. Most professional bank rating systems rate the bank as above average in quality, service, and overall health.
Though the bank has high ratings with the Better Business Bureau, it is not Better Business Bureau accredited. Accreditation usually requires a business to have specific types of insurance, along with a payment of an annual fee. Customers of the bank have posted both positive and negative online reviews of the bank. The complaints describe negligent policies and errors made by the bank, as well as instances of less than satisfactory customer service.