As of 2016, many reviews from TexasElectricityRatings.com and Yelp.com mention that although Steam Energy sometimes offers good energy-saving plans and promotions, there are often issues with its customer service and communication departments. Several unsatisfied customers have lodged complaints to the Best Business Bureau highlighting issues such as poor communication with customers, high fines due to underpayments or early contract termination and difficulties when trying to switch energy providers.Continue Reading
TexasElectricityRatings.com has a large number of customer reviews with mixed ratings. Positive reviews mention that this is one of the cheapest energy providers, offering several promotions such as a green energy plan. Many of the negative reviews agree that carrying out simple operations, such as changing account information or transferring services to another provider, can be frustrating and time-consuming.
One reviewer says that communicating with a customer service rep was difficult due his to poor knowledge of English. Another person explains that the initial bill was cheaper than expected but following bills were much higher and discussing the issue with Stream Energy wasn't successful. Some reviewers also mention there are high fees when deciding to interrupt a pre-existing contract. A reviewer on the Best Business Bureau website says that a dispute regarding an account opened fraudulently took months to be resolved. The company did not update the customer frequently and was generally not helpful, according to the customer.Learn more about Corporations