Relationship managers help to maintain good relations between their companies and public or private clients and customers by addressing issues and grievances that arise, building long-term customer relationships and finding new ways to improve company and customer interactions. Some relationship managers are promoted to their positions after serving a certain number of years working as customer service representatives. Others, however, reach the position of relationship manager after receiving an undergraduate bachelor’s degree in a communications-oriented field, such as English, business and public relations.
Relationship managers can work for private companies, public entities and nonprofit organizations. Essentially, wherever there is a need for an organization to foster good relationships with clients, relationship managers can find employment. Relationship managers may interact with public clients and private customers. They address grievances such as misunderstandings, issues and client concerns.
These managers typically work in standard office settings. At times, the job may be stressful, as relationship managers deal with a significant number of complaints, and may face angry clients. Relationship managers sometimes play a broader role in the field of communications and marketing by helping to prepare materials and handouts for events that attract the public, such as meetings, events and presentations. Most managers work full time, and may have to travel or work long hours to meet deadlines and goals.