Customers can redeem their Citi ThankYou rewards on the ThankYou website or via phone, according to the ThankYou website. These rewards are earned via participating Citi credit cards or an eligible Citibank consumer checking account.
The ThankYou program is set up to help customers earn rewards points for using one of a variety of participating cards or checking accounts. Customers earn points for every dollar spent with the Citi credit card or for using services offered with their Citibank checking account.
Citi's ThankYou program offers many rewards options. Use rewards on the ThankYou site to get merchandise such as clothing, electronics, toys and gift cards to restaurants, theaters and retailers. The website also allows customers to redeem rewards on travel certificates towards car rentals and accommodations and to book trips paid for with rewards points.
Customers can also call 800-THANKYOU (800-842-6596) as of 2015 to redeem rewards towards certain items only available over the phone, or redeem rewards towards a partial mortgage payment to the customer's home mortgage lender. Customers can also call in to redeem rewards towards student loan payments. It is also necessary for customers to call in when booking a cruise with their rewards points. The customer service center is only available Monday through Friday from 8 a.m. to 1 p.m. and Saturday and Sunday from 9 a.m. to 9 p.m., as of 2015.