Recover your lost Citibank.com login information by visiting the companys website and clicking the Forget User ID/Password? link. This feature is also available on the company's mobile application. Customers can also call Citi's toll-free number.
After pressing the link to recover your lost username and password at Citibank.com, supply your debit or credit card number to retrieve the login information. The display then shows your username and allows you to change your existing password. If you are a mortgage-only customer, you need the current email address attached to your CitiMortage account to recover your lost login information.
The mobile application has the same feature as the website, but it can only recover banking and credit card customers' information as of 2015. If you cannot locate your credit card number or cannot recall your email address for your mortgage account, call the toll-free number for assistance. Representatives probe for personal information to verify your identity, such as your name, address and Social Security number.
Answering additional questions is necessary in the case of a need for further verification. This activity typically involves questions about your background. These questions may cover topics such as your education, past addresses, home ownership status and auto vehicle information.