How do you read insurance customer reviews?


Quick Answer

Insurance providers sometimes have places on their websites where users can post and read reviews of their specific products, as shown on the GEICO website. Users can also check the Better Business Bureau website to get a more comprehensive picture of reviews and issues with the company.

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Full Answer

Follow these steps to get a comprehensive look at reviews for a specific insurance provider.

  1. Check the insurance company's website
  2. First, visit the insurance company's website to look for a reviews or testimonials section. The reviews may be grouped by type of insurance, such as car, homeowner's, life and renter's insurance.

  3. Check with the Better Business Bureau
  4. Search the insurance company's name on the Better Business Bureau's website. Each business has a "Customer Reviews" tab that shows positive, neutral and negative experiences with any responses from the company itself, notes the Better Business Bureau. There is also a graphic that shows the overall ratio of positive, neutral and negative experiences.

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