How do you reach the customer support department for Nexus?


Quick Answer

Contact the customer support department for the Nexus line of smartphones, tablets and personal electronics by visiting its page on Google.com and choosing the Contact Us option. From here, you can chat with a representative, request a support call or download the Android support app.

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Full Answer

The official Support page for Google's line of Nexus products includes several options for communicating with its support department, such as initiating an online chat with a support specialist. When selecting this option from the Contact Us menu, wait to receive an estimate of how long it may take to begin the conversation, as there are a limited number of agents available at any given time. This option requires you to enter your name and Nexus device model and to describe your issue in order to provide the agent with as much information as possible.

The other main option is to request a phone call from a support agent, which also includes a variable wait time. You must provide your device model and describe your issue on this page as well. Enter the phone number at which you intend to receive the call. Both options require you to log into a Google account to track the progress of the issue.

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