State Auto Insurance has a poor rating compared to other companies such as AllState, AAA Insurance Agency and Progressive. As of 2015, it has 2.0 rating on Freeadvice.com and 2.8 rating on Creditkarma.com out of a possible five.
Even though it has a fair customer service rating, policy holders rate State Auto Insurance poorly due to the poor process in settling claims. Consumers also complain about the cost of their plans, which tend to increase without them being informed. Additionally, policyholders complain about the failure of the rates to change after purchasing a plan from State Auto Insurance. Typically, the company has both positive and negative reviews, according to freeadvice.com.