Due to a large number of customer complaints, No More Rack does not seem to be a very reputable company. The Better Business Bureau has previously assigned this online retailer an F rating, the worst possible grade the BBB offers.
No More Rack's customer service problems are extensive enough to have attracted the attention of investigative journalists. As of March 2015, No More Rack's rating is No Rating, regarding the company's ability to addresses customer complaints. In the last three years, the BBB has registered 2,768 customer complaints against this company. Complaints are wide-ranging, encompassing tales of inferior products, misleading advertising, late deliveries and refund difficulties. Compounding these issues, many customers report that this company's customer service representatives make plentiful assurances yet often fail to deliver. Out of 23 customer reviews on the BBB's website, 18 are negative.
No More Rack has also earned very negative coverage from other sites that analyze online retailers, including Jen Spends and SiteJabber. While these analysts agree that No More Rack is a legitimate business and not a scam site, the retailer is widely derided for its questionable advertising and below-par management. Based in New York City, No More Rack represents a large class of retailers with business models seemingly based on suspect advertising.