The Whataburger customer survey asks questions about the transaction, personal information questions, such as name and email address, and questions requiring information from the transaction receipt. The online survey collects personal information, but the company only uses personal information for their own research purposes, customer service, website management and for the fulfillment of incentives.
The Whataburger website automatically collects computer information, such as domain name and IP address, operating system and Internet browser version. The information is collected through Web server logs, cookies and Web beacons to verify the survey works on all operating systems and is compatible with all browsers. The collection of the computer information also helps the company protect against fraud and detect any answers or responses that could be deemed inappropriate.
Personal information collected during the survey is not disclosed unless an incentive is given and the information is required, a follow-up response is requested, is consented to by the individual, is used for third-party assistance, which is not permitted to use the information for any other purpose, or if the information is ordered by a court of law.
The participation in the Whataburger online survey is voluntary, and anyone who feels the information being collected or questions being asked are inappropriate can refuse to take the survey and contact the company directly through its website.