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What is a quality management system?

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Quick Answer

A quality management, also known as QMS, is a set of policies, processes and procedures used in planning and execution in business areas that impact the ability of the organization to satisfy its customers. QMS combines different internal processes in an organization to provide a process approach for project execution. A Process Based QMS audits an organization to identify the various processes that will eventually lead improved business performance. An example of a quality management system is the ISO 9001:2008.

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ISO 9001:2008 is the most recent standard in the quality management system and the only ISO standard that requires certification; it is commonly referred to as ISO 9001. Some benefits of quality management system to a business include cost savings, enhanced customer satisfaction, access to new markets and environmental benefits. The society also benefits from quality management system such ISO as it assures consumers of high quality, safe and reliable products. International Standards on air, radiation, emissions of gases, water and soil contribute to environmental preservation and health of citizens.

Since the ISO quality management systems draw on international expertise and experience, governments use it when developing public policy. Additionally, the integration of quality management standards by national governments helps to standardize the requirements for imports and exports world over.

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