A quality assurance manager supervises and manages employees who are responsible for certifying that the products and services produced within an organization meet client expectations before being released to the market. He is ultimately responsible for quality in every stage of development, from product initiation to delivery to the market.
The first responsibility of a quality assurance manager is to set appropriate standards for quality. He must decide and clearly stipulate the standards that each product must meet. The manager must then ensure that all employees, including supervisors, understand the set standards of quality. Therefore, communication between the quality assurance manager and fellow employees is crucial.
A quality assurance manager is also charged with the responsibility of testing products to ensure they measure up to the quality standards that have been set. If he is content with the quality of the products, he allows them to be released to the market.
Once the products are in the market, a quality assurance manager is tasked with the responsibility of reviewing customer feedback to ascertain whether those customers are satisfied with the set standards of quality. The manager also ensures that certain laws are adhered to, depending on the type of services or products being manufactured.
In some instances, a quality assurance manager acts as an intermediary between the corporate office of a company and its development offices. He may also participate in strategic planning in order to recommend ways of improving the quality products manufactured.