The roles of a receptionist vary by organization or industry, making a high school diploma the standard minimum educational qualification. A right mix of skills, including organization, customer service abilities and good communication, is often needed.
To avoid being at a loss each time a receptionist needs to complete memos and documents tasks, he or she must have strong word processing skills. If anything, a receptionist must always endeavor to improve their career options by demonstrating an impressive mastery of office skills including typing.
Having exceptional customer service, interpersonal and communication skills identifies a competent receptionist. Any organization of sound moral standing requires delivering and receiving accurate messages, and at no time, failure to project a professional image will be tolerable. Because the reception desk is famous for receiving visitors and selling the organization, the person at the reception desk must have the skills necessary to give a positive advert. Do not forget that such organizations are only after receptionists who make it happen for them and never against them!
Because of the privilege receptionist have in accessing confidential information while on duty, having a high degree of trustworthiness and integrity, is a matter of no compromise. That means respect for office privacy is key for a receptionist.