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What is the purpose of a patient feedback survey?

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The purpose of a patient feedback survey is to identify ways a medical facility can improve the practice, better serve patients and provide quality medical care, according to the American Academy of Family Physicians. Patient feedback surveys offer input on the facilities, nature of care and performance of staff.

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A patient feedback survey is designed to evaluate whether or not the medical facility is fulfilling its mission and accomplishing its goals and expectations for quality care, explains the American Academy of Family Physicians. Patients are commonly asked if the facility was accessible and if they were treated with respect and courtesy by the staff. Patient feedback surveys are also designed to uncover issues with making appointments and obtaining referrals. Surveys can also prompt feedback about satisfaction levels related to compassion from physicians and the staff's willingness to explain procedures and discharge instructions.

Medical facilities can survey patients through written surveys, personal interviews, focus groups or phone surveys, according to the American Academy of Family Physicians. A process to compile and distribute the survey results to administration and staff should be established so measures can be taken to address all complaints, concerns and issues with patient care that need to be resolved.

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