Customers track packages sent by Canada Post using the online tracking tool available at CandaPost.ca. A user inputs the package's tracking number, delivery notice card number or reference number in order to see its status and most recent location.
A tracking number is located on the package itself or on the receipt from Canada Post and has between 13 and 16 characters. Delivery notice card numbers are located on the notice-of-delivery cards recipients receive in the mail. These numbers are always 15 digits long. Commercial shippers provide reference numbers to customers and clients. The shipper chooses the numbers, which may be any length as long as they are unique.