What Are Some Popular Software Options for Managing a Call Center?


Quick Answer

Popular software options for managing a call center include Five9 Cloud Contact Center, inContact Cloud Call Center Software Suite and 8x8 Virtual Contact Center. Each of these software packages can serve the needs of businesses of any size.

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What Are Some Popular Software Options for Managing a Call Center?
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Full Answer

Like most of these software options, the Cloud Contact Center from Five9 routes calls to available staff for efficiency and employs predictive dialers. Five9 offers businesses a way to integrate their call center operations with other media, including chat, mobile and social media channels. The cloud-based service is easy to operate and quick to set up.

The Virtual Contact Center from 8x8 features VoIP call routing, optimized dialers and CRM integrations. The product stands out with its optional features to better assist customers through a business's website directly. The CoBrowse feature allows operators to send any page from the business's website directly to the customer, to help eliminate frustration when searching. Desktop sharing allows operators to take over a callers desktop with permission, which assists businesses in providing technical assistance.

The call center software company with the most experience in the field is inContact, which offers a full-featured Cloud Contact Center Software Suite. One of the first to provide software as a service, inContact now offers telecommunications infrastructure hardware and workforce training programs. The company has options that can scale to any business size.

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