Most department stores - such as Sears, Lowe's, and Home Depot - have scratch and dent sales on merchandise damaged during shipping or display merchandise that has scratches from daily use. Scratch and dent appliances can also be found in online stores, including Amazon and Overstock.
Stores that specialize in scratch and dent merchandise are often called outlet stores. Some major department stores have clearance centers that sell next-to-new merchandise, including rental items that have been returned at the end of a rental agreement.
Before purchasing any scratch and dent item, be sure to go over the appliance thoroughly and have a sales associate confirm the appliance is in good working condition. Usually products sold in these types of stores or sales have limited warranties and can't be returned, and most places require you pick up the item and set it up on your own.
When looking for discount and scratch and dent appliances, it's best to ask the store if it has a specific location where these items are stored. In some cases, scratch and dent merchandise is not placed on display or advertised. Rental stores usually have a selection of returned merchandise at discount prices in their warehouses.