Individuals who need to contact KitchenAid customer service center for issues with major appliances can call 800-422–1230, and those who need help with countertop appliances, cookware and kitchen tools can call 800-541-6390 as of 2015. Calls are answered Monday through Friday from 8 a.m. to 8 p.m. EST.
In addition to calling the customer service center, KitchenAid customers can also receive live help via online chat. To chat with a representative, customers can visit the official KitchenAid website, click the Contact Us tab at the top of the main page, and select the Launch Live Chat option under either the Countertop Appliances, Cookware & Kitchen Tools or Major Appliances heading. On this page, customers can also fill out a form for help with their products via email.