Members, and prospective members, may contact EyeMed Vision Care at 866.939.3633. Benefit administrators and brokers should phone 888.439.3633. Providers may contact the Mason, Ohio insurer at 888.581.3648.
In addition to independent providers EyeMed in-network options include JCPenney Optical, LensCrafters, Sears Optical, Target Optical and most Pearle Vision locations.
More than 300 U.S.-based customer care agents are available to handle member questions and concerns, seven days a week. Calls are answered within an average of 14.2 seconds, and have a 99% first-call resolution rate, according to the company website Eyemedvisioncare.com.
Members also have 24-hour online access to claims information, ID cards and appointment scheduling.