As of February 2015, the phone number for Duke Energy in North Carolina is 800-777-9898. This number is used for billing and payment questions, for starting, stopping or moving service, for changing contact information and for requesting repairs to street lights.
Information on power outages in North Carolina is available at 866-427-2466. Customers can call 800-769-3766 to report a power outage or to check on the status of an outage. Locating underground power lines may be done by calling 800-632-4949.
Available 24 hours daily, seven days a week, Duke Energy customer service is accessible through its phone system and its website, or by talking with a customer service representative.