Anthem Senior Advantage offers a different phone number and address for each state and program, and this information is available on Anthem's website, as of 2015. Customers may also file an online request to receive a phone call at the customer's convenience.
Customer service, provider and prospective customer numbers are available, as Anthem Senior Advantage reports. Current customers may call the phone number listed on the back of their member cards for customer service or account questions. Advantage plan representatives are available to provide customer service seven days per week between 8 a.m. and 8 p.m. except certain holidays, as of 2015. Prospective customers may call during customer service hours, and provider service hours differ for each phone line. Self-service is available through customer service numbers using Anthem's automated system.
Plan enrollment, insurance quotes, detailed information about individual plans, and contact information for each plan and location is available on Anthem's website. Customers can file concerns and complaints through a customer service number or address. Customers with questions about Medicare may contact 1-800-MEDICARE to learn more about programs and premium assistance available to eligible patients. Alternative formats of plan documents are available to customers with special needs, and members may contact customer service for details.