21st Century Insurance's phone number for its policy service department is 1-800-241-1188, as of 2015, while its auto sales department can be contacted on its toll-free number 1-800-807-9458. The company also provides direct contact to its claims department through the number 1-888-244-6163.
21st Century Insurance also provides customer service representatives who can receive live calls between 8 a.m. and midnight in each of its serviced time zones. Customers calling outside the live service hours can use its Interactive Voice Response system or review the website for answers regarding the purchase of insurance policies or the status of their existing policies. The 21st Century Insurance website can be used to pay for a policy, file an insurance claim or review an auto quote.