A phone is important in an office because it allows the company to centralize all business calls through a single number, rather than on multiple individual numbers. It also ensures that there is always a dedicated line for use in outgoing calls. Some offices may also have multiple phones for its employees.
Many office environments utilize an official company phone number to print on business cards, promotional materials and related documents to allow clients and customers to easily contact the relevant party. The company may also use this number when filling out various types of paperwork, such as filing its taxes or registering with local and state organizations, rather than using the personal number of a member of the company. This ensures that the business as a whole, or the office manager, is aware of any attempts at contact from a third party and allows for any member of the business to return the call as necessary.
In some cases, a business may employ an office phone system, wherein there are multiple lines that connect together within the office. This not only allows the employees to quickly place direct calls to each other, but differentiate between contact information for each department or individual. It also ensures that multiple people are able to place calls on behalf of the business at the same time, without having to wait for the line to free up or miss an incoming call.