Where Is the PetSmart Customer Feedback Survey?


Quick Answer

PetSmart Customer Feedback Surveys can be found at PetSmartFeedback.com. There are four different types of feedback surveys depending on the type of service that was provided by PetSmart. All PetSmart Customer Feedback Surveys are available for online completion and submission only.

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Full Answer

PetSmart offers customer feedback surveys for the following services besides retail shopping: grooming, pet hotel and adoption. All surveys can be accessed through the general PetSmartFeedback.com site or specifically via their specific web addresses: PetSmartGroomingSurvey.com, PetSmartPetsHotelSurvey.com or PetSmartAdoptionSurvey.com, respectively. The correct survey can be identified by locating the web address printed at the bottom of the store receipt.

Before beginning a survey, the respondent is asked to provide the 16-digit PIN number included on the survey invitation. This unique PIN code allows for PetSmart to tie specific information about the transaction to the customer feedback in order to identify any peculiar details that may have caused specific feedback.

Generally, PetSmart surveys ask for feedback about the ease of finding a desired product or service, the level of satisfaction with the price of a product or service, the level of satisfaction with the customer service provided and the customer's future intentions with regard to a specific product or service. At the end of the survey, the respondent is given an opportunity to submit any general feedback or comments that may not have been covered earlier in the survey.

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