Multiple complaints about My Pillow with the Better Business Bureau allege that the pillow and the sales surrounding it are part of a scam, as of 2015. The majority of BBB complaints involve the pillow's quality or the company's service, notes BBB.org. However, the company has an A-plus BBB rating.
Consumers lodged 172 complaints about My Pillow with the Better Business Bureau from 2012 through 2015, reports BBB.org. Of those, only 27 complainants received an acceptable resolution to their complaints. The BBB reports 145 complaints were either unanswered or the company offered solutions that didn't satisfy the complainants. Additional complaints against the company cite false advertising and billing issues.