Consumers Energy offers a variety of payment options to its customers, including automatic charges to a credit card or checking account and single payments through the company's website, at a bill payment office or a participating payment processing center, as of 2015. The company also accepts mail and phone payments.
A customer who creates an online account with Consumers Energy can sign up for its Auto-Pay program, which automatically charges the full amount of the bill to the payment method she specifies. The company accepts a debit or credit card with the Visa or MasterCard logo as well as direct deductions from a checking account. The online account also offers customers a one-time payment option that includes options to pay the full or partial bill amount on any date. However, if the customer participates in the Auto-Pay program, she is not able to make single online payments.
Customers are also able to visit an official Consumers Energy payment office or authorized payment center, such as a Walmart of Kroger grocery store, and pay the bill with cash, check or a credit card. Payments at an authorized payment center include a $1 service charge. Additionally, a customer is able to mail a check or money order with the payment slip that appears with her paper bill. She may also call the company to make a same-day phone payment with a fee of $6.25.