Power companies typically accept payments online, over the phone, by mail and in person. Some also have drop boxes for payments. Consumers have the option of making credit card or check payments.
Consumers receive monthly statements from the power company either in the mail or electronically based on preferences set with the company. Customers who pay online often choose the electronic delivery option.
Online power company payments require an account registered with the company. The user logs in and accesses the payment page. The online account allows the user to make a one-time payment for the current month's bill or set up recurring payments that come out automatically each month. Some power companies may also have a mobile payment option from a smartphone app.
For customers who prefer a traditional payment method, mailing in the payment is an option. The consumer writes a check for the amount due and mails it in the provided envelope. This method requires the customer to send the payment early to ensure it arrives before the due date.
A consumer who cannot afford his power bill may receive assistance through the federally funded LIHEAP program. Applicants must meet eligibility requirements, including income restrictions. Other assistance may be available locally through non-profit organizations.