As of August 2015, a customer of AEP Ohio can pay his bill online, by phone, by mail, or in person at designated locations. For same-day payments, a customer has the option of paying online through a company called BillMatrix, which processes an online payment for an additional fee.
To process a payment by phone or online, a customer must provide a checking account number that is in his name as well as his bank’s nine-digit routing number. He may also use a credit or debit card that is in his name. AEP Ohio rejects a credit or debit card payment from anyone other than an account holder.