American Family Insurance allows customers to pay online, over the phone, through online banking or bill payment services, by mail or with automated fund transfers, according to the company's website. The type of payments accepted include checking account, savings account, debit card, credit card and money order, depending on the method of sending payments.
To pay online, customers register on the American Family website and receive electronic statements via email, the company notes. Users pay either the monthly amount due or the remaining balance.
Users who prefer to receive a paper statement have the option of paying online without logging in or registering. The user enters the account number and Zip code before entering payment information. Paper statement recipients may send in a check or money order. They also have the option of making a payment over the phone using a checking account, savings account, debit card or credit card.
The automated funds transfer option authorizes American Family Insurance to debit the monthly premium or total balance, depending on the user's preference. The company sends a paper statement if the next month's amount due is different than the previous month's.
Customers who use online banking services have the option of initiating a payment through the personal bank. The bank transfers the money to American Family Insurance for the amount specified by the customer.