How Do You Participate in the Kohl's Customer Survey?


Quick Answer

Shoppers can participate in Kohl's customer survey by using their receipt access codes or the store survey codes indicated on purchase receipts. Shoppers participate in surveys via phone or Internet within 48 hours of their initial purchases. Kohl's customer survey intends to provide individual stores with feedback on its customer service, cleanliness, merchandise displays and ability to handle customer conflict. Kohl's provides customers completing the survey with 10 percent off coupons to use in any Kohl's store.

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Full Answer

While completing the survey, customers first choose either English or Spanish as their preferred language. Next, they enter the receipt access codes or the store survey codes located on their purchase receipts. From there, the customer completes a survey about his shopping experience. Questions rank the helpfulness of store staff and other components of the customer's store visit. The survey also provides participants the opportunity to leave comments about issues the survey does not address.

Founded in 1946, Kohl's is second only to Macy's in sales numbers, as of 2015. Stores feature men's, women's and children's clothing and shoes, including diffusion lines from high-end designers such as Vera Wang, Narciso Rodriguez, and Peter Som. The store also sells high-end luggage, makeup, jewelry and housewares.

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