As of 2015, Elephant Auto Insurance offers a Contact Us tab on the top right hand corner of the website, Elephant.com, that details the phone numbers for various inquiries. Telephone services include car insurance quotes, customer service and allowing customers to report a claim.
The company also supports online claim reporting, which is constantly available through either contact method. As of 2015, car insurance quotes are available by phone from 8:00 a.m. to 10:00 p.m. Monday to Friday with additional hours on Saturday from 9:00 a.m. to 8:00 p.m. Customer service is available from 8:00 a.m. to 9:00 p.m. Monday to Friday with additional hours on Saturday from 9 a.m. to 5:30 p.m. Both services are unavailable on Sundays. Elephant also offers separate phone numbers to speak with claims agents, service agents and sales agents.
The company's official email address is email@example.com, and the company generally responds to email inquiries within 24 hours business hours. Elephant's postal address is Deep Run 1, 9950 Mayland Drive, Henrico, VA, 23233. Customers should mail any payments to P.O. Box 75658 Baltimore, MD, 21275-5658.