As of 2016, account applicants must provide their names, dates of birth, addresses and other identifying data to open an account at West Bank in Des Moines, according to the institution's website, and customers may have to provide their drivers' licenses or other identifying documents. Customers opening accounts including the Reward Me and Heritage personal checking accounts must reside in Minnesota or Iowa at least part-time, have a Social Security number and deposit an initial minimum balance.
As of 2016, customers start the process of opening a West Bank account by either calling the bank's local or toll-free numbers or by visiting one of the bank's branch offices, as West Bank explains. When customers open accounts, West Bank requires them to provide documents for identification, which assists the bank with complying with federal anti-terrorism and money-laundering laws. These laws require banks and financial institutions to obtain, record and verify identifying information from businesses and individuals who open accounts. To open a West Bank account, customers must also demonstrate that they have physical addresses in Minnesota or Iowa, which the bank uses as the address of record for their accounts. Post office box addresses are not sufficient for opening an account.
A member of the Federal Deposit Insurance Corporation, West Bank has branches in Des Moines, Eastern Iowa and Rochester, Minnesota. The institution offers personal and business accounts with online banking and trust services, as noted by the West Bank website.