How Does the Online MyCigna Feature of Cigna Health Insurance Work?


Quick Answer

MyCigna provides Cigna subscribers with coverage information including recent activity and plan details, notes the company website. The site also provides tools to find health care providers, communicate with Cigna and update account information.

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Full Answer

MyCigna provides information on subscribers' recent account contributions, withdrawals and balances as well as their progress toward meeting any account deductibles, explains Cigna. MyCigna also provides a list of recently submitted claims and their status. The site has a coverage summary that includes a list of who is included under any given plan and the name of each person's primary care physician. Other features include details of copayment and coinsurance amounts mandated by an individual's plan and tools to help determine the differences in coverage between in-network and out-of-network providers. MyCigna also provides clarification on the differences between care categories such as inpatient and outpatient hospital services and shows what types of services require advanced authorization.

Other resources available on myCigna include insurance forms and printable ID cards, according to the company website. The site's Find a Doctor or Service tool allows subscribers to search for specific practitioners, facilities and procedures, and its UrgentCare section helps explain the costs associated with emergency room services. MyCigna also provides an informational section on Cigna's products and programs along with advice on health issues such as fitness, smoking and sleep cycles. Users can also update profile information such as their address and email subscriptions and access a secure mailbox with messages to and from Cigna's customer service team.

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