As of 2015, toll-free customer service phone numbers for Amazon.com are 1-866-216-1072 and 1-888-280-4331. The company also offers an online system that can call customers who enter their own phone numbers along with a description of the reason for their support request.
Amazon.com's customer service contact page provides a toll-free general help number, 1-888-280-4331, only after customers have filled in a form describing the support request. For faster service, Amazon.com recommends that customers submit their own phone numbers online so that the company can call them back directly. In February 2015, an official Amazon.com representative on one of its help forums provided the number 1-866-216-1072 to a customer needing support, without suggesting that its use leads to less efficient service.