How do you navigate the Better Business Bureau complaint system?


Quick Answer

Navigate the Better Business Bureau complaint system by following the onscreen instructions to file a claim, providing contact information, information about the business and details about the claim. After submitting the claim, you can view its status through the site, though all correspondences appear via email or traditional mail, as of 2015.

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Full Answer

The Better Business Bureau allows consumers to seek mediation and arbitration for marketplace grievances wherein a business provides a poor product or service. Submit complaints electronically through the bureau's website, BBB.org, or by contacting the bureau to request a paper complaint form. The electronic form includes several steps, wherein you first identify the nature of the compliant, such as false advertising or a malfunctioning product, then provide details about yourself. You must also locate the business from the bureau's database and include as much detail about the matter as possible.

After submitting the claim, you must wait up to 30 days to receive a reply from the business, which arrives in either an email or letter from the bureau. During this time, it is possible to review the status of the claim by searching with the reference number received during the submission process. You may also view past correspondences associated with the complaint, until it reaches a resolution.

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