As of May 2012, 911 operators, also called ambulance dispatchers, make $36,300 on average, according to the Bureau of Labor Statistics. The bottom 10 percent earned $23,190, and the top 10 percent earned $56,580.
Most work hours range from 8- to 12-hour shifts, but 24-hour call centers do exist. Furthermore, 911 operators work overtime and holidays, because emergency calls can happen at anytime. The BLS states that 911 operators are required to have a high school diploma and may have to pass certification exams, background checks and hearing tests. In addition, organizations such as the Association of Public-Safety Communications Officials recommend methods to standardize and regulate training methods.